Contact Us
Thank you for visiting. Whether you have a question, spotted something that needs fixing, or simply want to share your thoughts, we are always glad to hear from readers. This page explains the best way to reach us and what you can expect once you do.
How to Reach Us
The quickest and most reliable way to contact us is by email. Please write to [email protected] and a member of our team will read your message personally. We do not use automated replies to answer questions, so every response comes from a real person.
What You Can Write to Us About
We welcome a wide range of messages. Some common reasons people get in touch include:
- Corrections: if you believe a detail on the site is out of date or inaccurate, let us know which page it appears on and what you think should change.
- General questions: if something on the site is unclear, we are happy to explain it in plainer terms.
- Feedback: suggestions about layout, readability or topics you would like covered help us improve.
- Partnership or media enquiries: please include your name, organisation and a short summary of your request.
- Technical issues: if a page will not load or a link is broken, tell us the device and browser you were using.
Helping Us Help You
To get the most useful reply, try to keep your message focused and include any details that might help us understand the situation, such as the page address or a screenshot. Please avoid sending passwords, bank details or other sensitive personal information by email. We will never ask you for this kind of information.
When to Expect a Reply
We aim to respond to most messages within two to three working days. During busy periods or public holidays it may take a little longer, but we do read everything we receive. If your message is about an urgent correction, mentioning this in the subject line helps us prioritise it.
Your Information
Any details you share when contacting us are used only to reply to your message and are handled with care. You can read more about how we store and protect personal data in our Privacy Policy. For information about the rules that apply when using this website, please see our Terms of Use.
A Quick Note
We are an independent information resource. We cannot resolve account disputes or access records held by third-party services, but we will always do our best to point you in a helpful direction.
Thank you for taking the time to reach out. We look forward to hearing from you.